![]() If that goes well, and signing in and using your subscription issues all go away, you could keep trying the Studio features in 2022 while you get 2023 fixed at your leisure. If not, ask again for an extension closer to the end, which if we can do that would give you a new 30 days.įor the question of reinstalling things to see if the Support person had a good idea, you could download and install SketchUp 2022. Hopefully you will have had enough time to evaluate the Studio features. That trial is still due to run for another 25 days, if it could be extended that would only make it be 5 days more. Try going into Members, select yourself in the list, and see if you can modify the Studio trial to give yourself access. If you are seeing Free ones, you may be selected to a different account, or you’ve signed in with a different email address.īecause that email is also admin, you may see a Free entry, and a Trial entry, neither of which are assigned to anyone at the moment. I only see your Pro subscription, and no Free entitlements. ![]() The different accounts you could be looking at are on the left, below the edit profile link:įor your Pro subscription, that is in your ‘sustainable’ work account. With the email you use in the forum, check to see what the account is selected. ![]() Thanks sincerely for any insight or a full resolve of this issue. Who do I talk to about extending the studio trial due to my not being able to use it during this issue. The 1st tech thought it might be something with the email being attached to that version. I believe this issue has been forwarded to a specialist under ref:_00D4081l2._500Do7qoQE:refīut would love to know the reasoning behind a full uninstall from my end for a web portal issue, or why this is happening at all.Īlso curious why I see a free version on the portal when I don’t think I ever signed up for it. ![]() I use one email that is acknowledged on the web portal but I do sign in thru google. I hope to be purchasing a new laptop in about two months and would like to make that set up process as seamless as possible. I am only using the Enscape extension right now but will be installing profile builder and round corner soonish.Ĭan someone explain to me why the web portal shows that I have the product on one page, but will not let me download it or manage it. I am open to doing that next week when I have a little spare time, but it seems to me to be a web portal issue, not a program issue. I am reluctant to do that because SketchUp is running fine and I need to use it. Now the tech is saying to uninstall every thing including extensions and start over. then relaunched sketchup and the management portal. I might consider moving to Studio but have ran into an issue downloading V-ray because the last tech I had contact with revoked it? So eventually when this is worked out I would like to give it a try, mainly for v-ray.Īs directed by the 1st tech support contact I shut down all instances of SketchUp running on the computer ( 2023 only) and deleted the “login_session.dat” file. (Free And Studio trial ) The “Plan Settings page” only SketchUp free and the Studio trial that I downloaded as a workaround to install a pro version to work on an ongoing project. the :my "products page " says “You currently have no plans or products assigned to you.” The "members page " shows the pro subscription but when i click to modify access, it doesn’t come up and the radio buttons don’t work for what is shown. This has become an issue with sketchup because the management web portal does not show my pro subscription on a page that I can download it or manage it. I recently reset my laptop to free up hard drive space and do a general cleanup. Not 100% sure if this is the right place to post this but here goes.
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